During delivery, the customer/consignee needs to provide a forklift to unload the large format tiles.If unloading is not possible on the date announced by the shipping company because there is no forklift available, the customer will be charged for any incurring costs (storage, return and, if necessary, re-shipment).Important: note the technical details in the manufacturer catalog for the article Iris Uni Active Ice Active IAS0161530 150x300cm rectified 6mm